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Re: FRUSTRATED
While frustrating I'm not sure this is the appropriate place to get
results. Here are my reasons for saying this... 1) You seem to be
complaining abour a Mac or something connected to your Mac rather than
an Apple//. 2) You want to refer all Mac only comments to something in
the comp.sys.mac hierarchy. 3) Since Apple is not interested in what
Apple// owners have to say there are few Apple employees who read this
newsgroup any more. 4) Of those Apple employees who read this group
there are very few who would admit they do so on the job. 5) IMHO, since
they started producing the Mac, Apple has been known for "shooting
themselves in the foot". 6) This is industry norm. The industry leader
(Micro$oft) just released a product with more than 65,000 known bugs.
Therefore talking with current owners of Apple products won't do much
good unless you are asking support from them. 7) We have our own
problems with Apple. Preaching to the converted will not bring people
over to your point of view.
Later
Mike
Boob wrote:
>
> Does anyone else get as frustrated as myself with the the Apple
> corporation and its continued degradation of "Quality Control"???? I
> have heard nothing from Apple since sending this letter to them... so
> now I find myself sending this letter to anyone or any corporation that
> would like to hear about now the Apple Corp is sucking the BIG one
> NOW!!
>
> To Whom it may concern,
>
> I am a designer by trade in the pre-press industry, I live in Edmonton,
> Alberta, Canada.
>
> I have been an Apple owner for the last Ten years, and have been using
> Apple computers in the work place for Nine years. In this time I have
> owned two different Macintosh computers, my first being the original LC
> with a 13" hi-res color monitor, and the B+W Stylewriter. All of the
> forementioned equipment by the way still runs fine, but I have a newer
> system... it is a PowerPC 8600/300 with a 17" Color Display.
>
> Why am I writing? I am expressing my new found displeasure with the
> Apple corporation and its quality control. In the time that I have had
> the PPC 8600, the logic board has been replaced, the monitor literally
> started to smoke and had to be repaired, and just today, my cd rom no
> longer functions. I bought this computer brand new in March of 1998,
> with a full warranty of course. 6 months later I had the service people
> at Westworld Computers (place of purchase) check into my continual
> system degradation problems and inabitilities to drive any modem or
> printer. Westworld discovered that the logic board was defective and
> had it replaced under warranty. I thought that since I had continual
> problems with the machine, that I would extend the warranty just in
> case... so I did extend the warranty for another year. Three months
> ago, while working on my machine... the monitor suddenly started to
> make rather violent sounding sparking noises then proceeded to billow
> smoke and the screen went black. So, once again, I had to have another
> component in for service, which again was covered under the now
> extended warranty. As you can probably imagine, I am now becoming
> rather frustrated and quite gun shy, so I attempted to have the
> warranty extended yet again since it was coming due for renewal. When I
> went to Westworld to obtain a new extended warranty, where I was
> informed that Apple had restructured the manner in how warranties were
> now issued and that I was no longer able to extend my warranty on these
> particular units. I figured, Oh well, I guess I am just going to have
> faith that my machine has been tuned up properly and that there will be
> no more problems, and excepted the fact that I was on my own. And now
> today, my cd rom drive no longer functions, just three days after the
> expiry of my warranty. I am not a happy consumer and feel VERY
> reluctant to EVER buy another Apple computer. Not only do I have these
> experiences with my machine at home where I freelance as a web
> designer, but I have first hand experience with NUMEROUS problems with
> the newer Apple computers that my boss owns and I use on a daily basis.
> In the Seven years that I have worked for him, I have seen three Apple
> multiscan monitors go on the fritz after just 6 months of use,
> Witnessed the complete dimise of no less then 2 hardrives and all their
> data, have seen three seperate re-installs of built Iomega Zip Drives
> that refused to work consistantly on the same machine, watched the
> re-installs of 2 seperate hardrives on that same machine, as they
> refused to auto-mount and continually lost data. The machine hosting
> the Iomega Zip and the finicky hardrives is a beige G3. We now have two
> new computers to add to our collection, a new blue G3 and a G4/450
> (which was supposed to be a 500). The blue G3 has continual crashes and
> the G4 has already lost one of its partitions and about 4.5 gigs of
> data.
>
> So, you are probably still wondering, why tell us? I feel it is my duty
> to express my dis-pleasure. I just made arrangements about a week agao
> to obtain a new computer to act as a web-server. I ordered a G4/500
> with the ram maxed out, an 18 gig ultra fast lvd hardrive with card to
> drive it, built in zip drive, built in dvd rom, 15" monitor. I will be
> cancelling the order and not following through. I am extremely upset
> and discouraged with Apple Computers. I have been a dedicated user and
> AVID supporter of your products but feel it will be very difficult to
> do so in the future. Why should I pay the PREMIUM for the Apple and its
> name if I am no longer receiving the PREMIUM product, it once was
> premium, but NO LONGER is! I would just as soon get an NT or WIN box at
> half the price and spend the savings on the same software I use each
> and every day, then have to spend more money repairing my LEMON (not
> Apple).
>
> I WANT RESULTS APPLE! IF I WANT TO SPEND MORE MONEY PROTECTING THE
> MACHINE THAT I SPENT 4 THOUSAND DOLLARS ON, I SHOULD HAVE THAT
> OPTION...A COMPUTER AND ALL ITS COMPONENTS SHOULD LAST ALOT LONGER THEN
> TWO YEARS, ESPECIALLY WHEN YOU CONSIDER HOW MUCH IT COSTS TO PURCHSE!!!
>
> Please note: I an copying this message and will be attempting to locate
> any other mailings lists and or email addresses of any Apple support
> etc as well as your competitors for submission of this message And I am
> also printing it out in order to have it printed in the weekly computer
> section in our local newspapers.
>
> I do not expect a response from Apple, you are just another mega
> corporation that is worried ONLY about bottom line and not its
> customers and loyal fans. I personally know three individuals who were
> Apple users/supporters, but no loNger are, you seem to have lost yet
> ANOTHER.
>
> regretfully,
>
> Robert Scott.
--
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| http://www.mbnet.mb.ca/~pfaiffer = Mike Pfaiffer (B.A., B.Sc.)
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