Re: //c ROM Upgrade

[volk@seas.smu.edu (Andrew R. Volk)]

In article <1994Apr4.203535.1@acad2.alaska.edu> astdm@acad2.alaska.edu (Malone) writes:
>In article <2np47r$7qf@eis.calstate.edu>, sjensen@eis.calstate.edu (Steve Jensen) writes:
>> This is from the A2-Central April sample issue.
>>                                                                    [9404B8]
>> \\\ Apple IIc Upgrades Still Available   Keith Sagalow [K.SAGALOW] posted
>>  \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\  that he persuaded the person at
>> Apple's help line (800-SOS-APPL) to cough up the authorization number for the
>> update that makes it possible to convert an older IIc to a version that will
>> handle the UniDisk 3.5.  Keith states, "The person I spoke to was polite, but
>> said the program was over a long time ago.  I insisted he check with a
>> supervisor, he returned by saying, '...I like when people like you call.  I
>> learn something new.  The authorization number is _ODL660_.'" This number is
>> apparently necessary to convince an Apple dealer that they will be reimbursed
>> by Apple for doing the upgrade.
>
>He told me that I either had to show proof of purchase on my modem or
>demonstrate that I have a problem.  This pissed me off because I have to haul
>my //c in to show this guy an error that APple has already admitted exists.  To
>top it off I was trying to make a backup of my 5.25 of ProTERM and I killed the
>original.  I don't know what happened (its still write protected) but now there
>are 5 errors on the disk.  Since I got ProTERM I used the 3.5 9copied to the
>HD) so for all I know this was there.  But I think its BS that I have to go and
>prove the error exists.  So now I will be at my Apple dealer tommorrow.  Hope
>he lets me call LD on his lines.  Maybe I'll waste some of his time/money.  :)
>
>Apple and its dealers are pathetic.  They act like I am taking their money or
>something.  Thanks for listening!

The line the dealer is giving you is absolutely _incorrect_. You do not have
to demonstrate a problem, the Apple policy (as stated in the Apple II Guide),
is that they will upgrade the problem, PERIOD. No demonstration should be
required. Good luck with your dealer!!!

 - Andy


-- 
Andrew R. Volk                | 'finger -l' for PGP 2.3 Public Key
Southern Methodist University | Apple II Forever!
volk@seas.smu.edu             | (or: volk@cco.caltech.edu)