apple internet router

[bruns@nebinfo.unl.edu (brunswick corporation)]

Greetings,

We are a composites-manufacturing company in Lincoln, NE.  We are 
trying to join a satellite facility to our main plant so as to share 
printer resources and file access.

We were advised by a consultant to purchase two Hayes modems, a 
package from Apple called Apple Internet Router, and to have a 
leased-line installed from the main plant to the satellite facility.

After a week of phone calls between Inacom (our consultant), Apple, 
and Hayes it was determined that the Hayes modems wouldn't work with a
leased-line.  So we got rid of them and bought two modems from Black 
Box, model # 325.  These are designed to work with leased-lines or 
dial-up, use V.32, and run at 9600 baud.

We installed the router on the Macs at either end, had the phone 
company check the line, and hooked up the modems.  End result - the 
router still refuses to come up and allow the new zone to be seen by 
the rest of the plant.

After several calls with Black Box, a terminal-emulation program was 
used to prove that the line was functioning and that the Macs could 
talk to each other.  The connection is viable and valid.

My guess is that the modem scripts aren't set quite right for the 
Apple Router software, and Black Box agrees.  However, Apple refuses 
to give advice on what the script should be and instead says that we 
should buy different modems.  In fact, they specify only three modems.
 Why not support the rest of the world?

What this has developed into is a giant game of phone tag between 
Brunswick, Black Box, Apple, and Inacom.  Each claims it's the others 
fault, and this has been going on for almost 40 days.

Has anyone out there tried to set such a system up?  Is there no way 
that we can use the Black Box modems with the Apple Internet Router?  
Any responses would be greatly appreciated.

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-	Richard Case               -                       -
-	Design Engineer		   - 	"Why is it that	   -
-	Brunswick Composites       -     user-friendly     -
-	4300 Industrial Avenue     -     usually means     -
-	Lincoln, NE  68504         -     user-viscious?"   -
-	bruns@nebinfo.unl.edu      -                       -
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