Re: Is Syndicomm in business

[Sheppy <the.sheppy@gmail.com>]

On Dec 10, 3:04 pm, Hotte <s...@die-kempers.de> wrote:
> Eric,
>
> sorry I do not read the usenet too often, so my responde is a little
> late
>
> > There are several people who have been waiting longer than July for
> > their orders.
>
> That scares me even more. So your backlog ist more than 1/2 year!
> How does it come that you still accept orders?
> No way you can keep up with it.
>
>  I'm trying to get caught up, and I'm trying to find
>
> > ways to make things go faster.  I'd hoped that by offering the
> > opportunity for people that already placed orders to switch to
> > downloads I'd get a few more orders cleared through, but nobody
> > contacted me to take me up on that offer, so that didn't help much.
>
> I have not seen any of this offering.
>
> If I can download the OPUS CD I will be more than happy to do so.
>
> I really do not want to bash on you but all your excuses are sound way
> to familar to me.
>
> I can post here your mails stating that you are close to keep up with
> the backlog.
> 30 guys in front of me.....that statement is a couple of month old.
>
> And still today I see that your backlog is exceeding six months.
>
> I would not be so angry if your statement that you have not billed any
> accound before delivery is true.
>
> It does not help at all if you repead the same excuses over and over
> again and the real desaster enfolds more and more.
>
> I think I was polite enougth (or dumb ? ) to believe your promisses
> but it looks I just encouraged you to make it worse.
>
> Luckely the APPLE II is our hobby and besides the anger no harm is
> done.
>
> On the other hand you are running a business and your actions should
> be on a professional level.
>
> I tell you openly that I had tried to file a Paypal complain about you
> but I did this after three months and so PayPal was not accepting the
> complain anymore.
>
> Maybe you are clean with those guys which have not actually paid for
> the goods but in my case and cases similar to mine you are walking a
> thin line.
>
> I do not want any special treadment, don't even think about to rush me
> in front of anybody..
>
> How about a list like Richard Dreher has on his WEB page.
> Everybody can see than the status and the progress of his order , no
> more mailtraffic about it.(And you can start to read  your mails)
> And on top of  it potential buyer can make theier own judgment if it
> is worth to wait for it.So no more frustated clients.
>
> I respect your commitment to the Apple II comunity but you are
> steering a course wich will give you more and more trouble.
>
> Wolfgang

This weekend I cleared out well over half my backlog of orders, and
now with only two or three exceptions (one of them being due to a
technical problem, the others due to needing information from the
customer), I've fulfilled all orders prior to mid-October.  I do have
a couple of replacement items to ship still that people have been
waiting on for longer than that, and I'll get those done this week.

I'm on a good path to have all orders shipped by the end of next week,
which is my set-in-stone goal.

Eric Shepherd
Syndicomm