Alltech no support

[mgruen@chaos.dfwmm.net (Martin Gruen)]

  I recently have dealt with Alltech and have gotten nothing but 
problems.  
  A defective ZipGS and Focus hard drive in the same order.  Overly 
extended delivery of the product.  Telephone run around, incompetant 
staff that doesn't know the product or the problem or who there DOES know.
  Tech support that lies about re-imbursement of return shipping since 
there was so much wrong with the same order.
  Mailing to the WRONG address, not taking responsibility for it or 
reshipping 2 day or overnight since it was their fault.
  Over a dozen phone calls (literally).  A tech support guy that works on 
some computers and is distract the whole time while you're paying a long 
distance call to get his advice like "just put the originaly cpu back in 
the computer and turn it on.... no wait, it should go the other way 
around, sorry."  (This didn't fry my computer fortunately).
  And when I finally spoke to someone about being lied to about shippment 
reimbursement I was told it wasn't policy, when I said I was aware of 
that but was told other wise for this case, I was told it would be looked 
into and they'd get back to me the next day.  4 days later I get a 
letter, well no it wasn't it was a copy of the Return/RMA form with the 
paragraph about the customer paying return shipping part highlighted.

You'd think from a $400 order they'd be a little nicer to me.

 Overall, their tech support, customer service, and products have all 
been crap in my recent experience.  I urge you all to find alternate outlets 
for Apple equipment since they seem to be in business in spite of themselves.

-Martin Gruen