Seqential Systems

[astdm@acad2.alaska.edu (Malone)]

I just wanted to pass along something that happened to me while ordering from
Sequential Systems.  I ordered a RAMFast SCSI card on 1 Feb.  I was told that
they were not in stock but that they should have a shipment in 'real soon'
(emphasized this).  I was going out of town and explained that I have a HD on
the way and I MUST have it by the 12th.  The lady ASSURED me that that would be
loads of time.  Well Sat (14th - D DAY) I returned to find a new HD with no
SCSI card.  I called on Monday only to be talked to by a RUDE lady who asked me
"Who told you that it'd be there by the 12th?" and "if I don't have it I can't
ship it to you!"  I was rather pissed to say the least.  I went back to my
notes and read back everything the original lady i spoke with said (to this
lady). I personally feel this was her but since I didn't have a name .. you
know.  Well after I told her that 2 other companies had the card and the MAIN
reason I ordered it from SS was she ensured I would have it.  She then asked me
do I want to cancel my order (sarcastically).  I really began to think she
worked for the competition and was trying to get rid of me as a customer.  I
was not happy.  She took my number and said she'd call back within an hour.  I
received a call 50+ minutes later and the same lady was polite, courteous, and
informed me that my account had been noted that a card was to arrive.  I was
being sent TODAY and that It'll be here in 2 days.

Now, I don't want you all to get the wrong idea.  I was mad and I felt as if I
was told anything to order ... but when it came to delivery ... oh well.  but
this person called me back, explained what was going on and I am satisfied
(well that is if the card arrives within 4 days - I'm feeling loose!)

I don't know why I was treated like Willy Lunchmeat but the attitude sure did a
180 after that hour (I guess she knew I was a homicidal maniac)  ;)  Well just
thought I'd share here.  Seems that I read as much as I can before purchasing
and when someone gets good or bad service I like to know ...

If you hear from me again (sniveling), you'll know it DIDN'T arrive...  :)