Mike W. ORCA/C delays

[jmk3@crux3.cit.cornell.edu (Jay Krell)]

With all the fuss over the slow shipment of ORCA/C 2.0, I thought I'd post
some of Mike's words, as posted on GEnie.
 
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Category 36,  Topic 11
Message 10        Fri Apr 02, 1993
BYTEWORKS                    at 19:00 EST
 
I'd be happy to check on your order, John, but I need your name, address, what
you ordered, and when, all in one message.  Because of the information
involved, you might want to e-mail it to me, rather than using a public forum.
(Same goes for anyone else who wants to check on or place an order, too.  I'd
be happy to do that for you.)
 
Mike Westerfield
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Category 36,  Topic 11
Message 12        Wed Apr 07, 1993
BYTEWORKS                    at 13:30 EDT
 
When I am busy, I do not answer e-mail.  I try to keep that very clear,
telling people to use this area for quick response to programming
questions.  As for questions about orders, for quick response, use the phone.
 
I have to check on your order.  I'  ll do that, and get back to you by e-mail,
but please understand that it may not be in your mailbox tomorrow.  If you
want Jacque to check faster, give us a call at 505-898-8183.
 
For general information, we're having a terrible time getting manuals back
from the printer, so delays are, unfortuanately, very common right now.
Believe me, we're doing everything we can to solve the problem. Pascal 2.0
would have shipped a couple of weeks ago if we weren't having so much trouble
getting C manuals back.  We're making progress on the problem (finally), but
frankly, I expect that it's going to take a while to get orders turned around
for at least the next 4-6 weeks, and quite likely for 2-3 months before we get
all of the kinks worked out of the new publishing system.  Until then, I
really do ask you to bear with us. We'll be happy to answer questions about
orders, and to do anything else we can to keep you informed and help with
special situations.
 
Of course, it's fair to ask why we're putting up with the new publishing
methods when they are causing these delays.  The answer is simple: money. The
new methods lowered the price of our manuals a little, and made it possible
for us to order the manuals in smaller quantities.  Without those changes, we
just could not afford to keep producing the kinds of programming products you
have come to expect from us.  Quite simply, de  spite the problems, we either
deal with them or stop doing GS software.  I hope you agree with my
decision... :)
 
Mike Westerfield
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  --Jay, jay.krell@cornell.edu
--
  --Jay, jay.krell@cornell.edu