iPhone Disappointment

[Scott <golden@uslink.net>]

A friend of mine just purchased an iPhone from the local ATT&T store (just
converted from Cellular One). After activating the service, she discovered
the phone is defective. It will not charge. A new external charger and cradle
doesn't help. Clearly, the phone was defective out of the box. AT&T refuses
to simply swap the phone, saying it goes against Apple's policy. They want to
her ship it to Apple for repair, which will take a week (she needs a working 
cellphone now). She'd prefer to cancel her one-day old AT&T contract and go
back to Cellular One, but they won't let her. Any suggestions?

Thanks!
Scott