Unhappy with Syndicomm and Tony Diaz

[D Finnigan <dog_cow@macgui.com>]

Everyone in the Apple II community ought to be treated fairly no matter his
or her social ranking in the hierarchy, especially when it comes to spending
money on Apple hardware and software.

Within the past year and a half, Syndicomm operated by Tony Diaz has been
taking orders from a handful of people, then failing to deliver the product
after months or even a year. Emails go without answer. There is little or no
communication. Some of these orders have been in the hundreds of dollars.

I myself spent $50 last spring for ORCA/C on disks with manual, and waited
over four months to receive all of what I ordered. Others have been waiting
more than a year, and have paid two or three times as much.

These are not exceptional or isolated incidents. It's not happening to just
one or two people. This is happening to several people. I know this because
they have contacted me, explaining their situation.

We understand that Syndicomm run by Tony Diaz is not a professional,
full-time business, thus shipping times of a few weeks or 1-2 months are
acceptable. What is unacceptable are delays stretching many months or even a
year, with little or no communication, and still nothing to show for the
money spent.

While Tony Diaz remains silent, we will not.

Remember that this is the same Tony Diaz who had enough time to copy Jordan
Mechner's Prince of Persia source code and take part in the renown that went
along with it. If Tony Diaz can take time off from his busy schedule to work
with Mechner, then he ought to be able to spend an hour or two each week to
process at least one order.

For some software and hardware, Tony Diaz is the only supplier. Thus the
product is unobtainable, even though it is offered for sale. We understand
that we are not intrinsically entitled to these Apple products, but if we
spend the money, we expect to receive what we ordered in a reasonable amount
of time.

We have faith in Tony Diaz that he is not deliberately defrauding the Apple
II community: his customers and his software licensors; he is merely having
problems fulfilling orders. Therefore this message is intended as stimulus
for him to take action.

The customers of Syndicomm are disappointed with its performance and hope
that it will improve in this new year of 2013.

-- 
]DF$
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