Re: Briel Computing

[Sheppy <the.sheppy@gmail.com>]

On Jun 13, 6:50 pm, mojoehand <mojoeh...@gmail.com> wrote:
> I want to relate a recent experience with Briel and see if this is
> typical. An order was placed online with Briel on 29 May. Of course,
> the 31st was a holiday. I was notified that the order finally shipped
> yesterday. Not counting the holiday, this makes 12 days before the
> order was shipped.
>
> I don't know about the rest of you, but this seems like much too long
> to take to ship an order. What makes this even more irksome is the
> fact that Briel charges almost $9 for shipping. This is almost twice
> what it costs to ship a small package via Priority Mail. BTW, it was a
> RAM card w/o the RAM, so it could easily go Priority Mail for $4.95,
> or even less First Class.
>
> I received no emails stating that the shippment would be delayed. Is
> this type of lax customer service typical of Briel, or did I just get
> unlucky?

It's important to keep in mind that those of us still trying to
support the Apple II do so in our spare time, and real-life demands
often cause delays in handling order processing. For example, right
now I'm over a month behind on order processing because my day job has
me on a rush of work, my daughter has summer camps going on (plus
birthday events), my wife has Girl Scouting obligations affecting my
schedule, and my parents were just in town visiting for a week.

I hope to get a lot of orders shipped the next few days, but you see
the point.

Please be patient with us! Speaking for myself, I do the best I can,
and I'm sure Vince does too!

Sheppy