Re: Genie, is it worth it?

[dmitton@mulberry.com (Douglas E. Mitton)]

Just to warn anyone else ...

Last week I contacted GEnie via feedback to request my account be
changed to the 'Lite' version from the full version.  I basically just
want the EMail and pay by the hour for access.  I only use about 3
hours per month as I must call long distance to get on AND I only
access the Apple 2 areas ... The new pricing structure was costing me
$29.xx per month where the old package cost me $10.xx per month (thats
in Canadian dollars by the way).

I tried to get on today (Sunday) and I got a message saying "You are
trying to access an inactive account, please contact customer
service!"  NOW, customer service only appears to work old time bankers
hours under the new GEnie, the old GEnie always seemed to have someone
available!

Be careful if you decide to change packages ...

Erick Wagner <wagnere@netcom.com> wrote:

>dmitton@mulberry.com (Douglas E. Mitton) wrote:

>>I don't care for the new GEnie pricing structure

>I joined Genie just after the 1994 KFest and have not regretted it.
>I use the A2 and A2Pro areas extensively and the new pricing structure
>has lowered my costs -- although this isn't true for everyone.

>I don't hang out in Real Time Conference (RTC) as much as I use to
>but I frequently stop by to say hi and I try to make the Tues evening
>RTC in A2Pro (8-bit programming).  I also try to scan the Bulletin
>Boards once a day to keep up with the volume of messages (I try to
>read everything in A2 and A2Pro).

>>My main reason for staying is the system stability, responsiveness and
>>reliability...

>>It may be the moderating by the GEnie SYSOPS which keep it calm

>Genie is a family-oriented service (at least the A2 and A2Pro areas)
>and they do not tolerate foul language.  The sysops do a GREAT job
>of keeping people from posting in wrong areas and frequently maintain
>the bulletin boards and libraries to ensure that everything is properly
>categorized.

>The spirit of the A2 and A2Pro community is good and information is
>readily shared.  Most questions that are posted get answered within
>24 hours or less.

>>you get what you pay for I guess.

>Absolutely.  Where the Internet is a diamond in the rough, Genie is
>finely cut and polished gemstone.

>If a person can afford, I feel that both Internet and Genie access
>(to A2 and A2Pro) is a worthwhile investment.

>Erick


----------------------------------
Doug Mitton
 * In Brockville, Ontario, Canada
   (City of the Thousand Islands!)
EMail: dmitton@mulberry.com
       d.mitton@genie.geis.com
---------------------------------