I don't like LRO (LONG)

[scraft@trident.usacs.rutgers.edu (Steve Craft)]

Here's a little letter I sent to LRO Computer Sales a little while ago.  I
meant to show it to the net but I kept forgetting.  WOndre how many others
have had this experience?

_______________________________________________________________snip

 
               
Dear Sirs:
 
I have been an owner and purchaser of Apple // peripherals for several years,
and have done business with numerous suppliers since 1980.  I have always felt
that mail-order firms offer the best combination of price, quality, and
service; your company is the first one to shake that belief.
 
I have purchased a PC-Transporter, ZipGS 8/16, and RAMFast/SCSI since early
June.  After installing each, I have found all three to be defective in some
way, and had to return them.  I was told each time by a salesperson "this never
happens," but I have reason to believe otherwise.
 
I ordered a IIe installation kit for use with my (initially defective)
PC-Transporter, and received a IIGS kit.  Realizing that mistakes may occur
while processing mail-orders, I simply asked for a IIe kit.  I made repeated
calls during an almost 3-week period, and was finally notified that a new IIe
kit would be shipped to me.
 
What I received should not even qualify as used equipment.  The outer box has
been ripped and taped together.  The inner bag containing the parts is equally
worn, and the enclosed flyers show much previous handling.  I am unaware of the
quality of the parts, because I have no desire to use them with my equipment.
What you have sold to me is less than satisfactory.
 
I am now sending this "complete" package back to you.  I have decided to
purchase an installation kit from another source.  There is little doubt that I
will pay more for another's kit, but I also have equally little doubt that they
will deceive me as you have.  Please refund my credit card immediately for the
value of this item plus applicable shipping costs..  Thank you for your
understanding and timely return policy.
 
 
                                   Sincerely,
 
 
 
                                   Stephen Craft
 
sc/SC
enclosure