Re: Are you a Switch-It! owner?

[schefflr@news.msus.edu (Bill Scheffler)]

Cold Fusion (minuet@indy.net) wrote:

: It's nice you had a pleasant Diz experience. I didn't. Someone asked if 
: anyone had a negative comment about their service, and I did. If you want 
: to recommend the guy, I have no problem with you....I just don't agree.

	I'm not saying that you weren't givin the run around, heck I've 
been waiting 4 months for a ROM Upgrade for my RAMFast Rev. C from Alltech 
Electronics.  First they told me I'd have it any day and then they told 
me they didn't know when they could get it.  Apparently they don't have it 
in stock and Sequential is being difficult about shipping them one.  (As 
a side note, if anyone representing Sequential is reading this, could 
they please tell me why it's taking so long).  Anyway, my point is that 
I've ordered from them dozens of times before and they've always come 
throgh faithfully.  Sometimes misunderstandings happen, and maybe your 
order did get screwed up.  And yes, maybe they didn't help you out.  
That's happen to me before -- except with a company by the name of Other 
World Computing (formerly LRO).  How they stay in business is beyond my 
comprehension.  What got my attention was your language in the matter.  
If you had stated in a less hostile manner that you had problems with 
them, you probably wouldn't have received such a response from everyone.  
EGO Systems is one of the last companies to support the GS and all of us 
loyal to our computers can't allow bad things to be said about those who 
support our computer.  

: : When GS+ folded, he reimbursed everyone (including me) who had money left 
: : in subscriptions.  He could have just kept our money and said "sorry 
: : suckers", but he _DIDN'T_.  You shouldn't go around spending things that 
: : aren't true.  Call up EGO System's number and work your order out.  

: [A] What have I stated that wasn't true?
	Well, was this the first time you ordered from him?  You could've 
been that you just had a bad first experience.  I mean, I wouldn't be 
defending Diz if he was as bad as you said.  But, as you can see from the 
many posts defending him, his company performs to the best of its 
ability.  Often going above and beyond the call of duty when fullfilling 
orders.  You should've give him another chance to fix the matter, and I'm 
saying that as one Apple II user to another.  I have nothing against you, 
I just want to help rectify this matter.

: [B] Why do business with a cretin when other companies actually care?
	
	Umm, I don't understand the question above (it's late and I'm 
tired), but I have one for you.  Did you call Diz like he said in one of 
his posts on this thread.  He's willing to help you, give him a chance to 
regain your trust.
	

: I have no trouble waiting, but if someone tells you you will have something
: in two days, and it never shows, they are probably going to lose my business.
: Life is too short to give companies like that a second chance, especially 
: one that is in extreme financial distress like Ego.

: Fusion

	Actually, about any mail order business I've dealt with has done 
this at one time or another.  It happens some times.  The best thing to 
do is to call them up and try to work it out.  Not doing anything about 
it is the worst thing to do.
	As far as I know, EGO Systems is in no dire financial trouble.  
(Diz do you care to back me up on this).  They've been doing some 
gap-bridging programs for the Mac to make data exchange much easier.  
They also are still selling a wide variety of GS products.  It was GS+ 
Magazine that proved to be unprofitable and could no longer be 
continued.  (Although if I won the lottery, I'd give Diz a share to bring 
it back...I miss it).  I realize that you've basically made your decision 
concerning EGO Systems and that anything I say will probably not sway 
your opinion of them, but hopefully others reading this will trust Diz.

	At any rate, I hope you continue using your Apple // and have 
better luck in the future.

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Bill Scheffler			 | Apple II Forever, IBM Never!
schefflr@mhd1.moorhead.msus.edu  |
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