Re: Deskjet, Pointless, and Harmony problems

[bornemd@aa.wl.com (Dirk Bornemeier)]

In article <jesse-0504951354010001@jesse2.gi.alaska.edu>,
jesse@dino.gi.alaska.edu (Jesse P. Atencio) wrote:


> In article <3lq5oa$k0n@newsbf02.news.aol.com>, fermilevel@aol.com
> (FermiLevel) wrote:
> 
> >To fix this,
> > they are offering a free roller reconditioning kit that consists of a
> > bunch of nylon "brillo" pads on a frame that you plug into the unit to
> > contact the rollers.  You then use a special software driver WITH YOUR IBM
> > to make the rollers spin and get resurfaced by the pads.  PROBLEM IS, YOU
> > OF COURSE CAN'T USE THE HP SOFTWARE WITH YOUR GS!!  WHAT'S A MOTHER TO
> > DO???  Anybody have some ideas?  
> 
> There is another treatment for this problem.  Xerox makes a kit called the
> Rubber restorer which is a spray treatment for the same rollers.  They use
> it for the same problem in their copiers and laser printers.  I would
> however like to find out more about this free roller reconditioning kit
> and how do I get one?  I have access to Macs and IBM clones so I will just
> plug my printer into one of those duffers.  I'm sure you could find an
> acquaintance that has one too and use it for the reconditioning
> treatment.  Can you give us a contact number, name, etc...?  Thanks for
> the post.

Here is the URL for the info below:

http://www-dmo.external.hp.com:80/peripherals/printers/cleankit.html


-----------------

HP Seeks Customers Who Have DeskJet
Printers With Paper-Feed Problem 

HP Offers Free Paper-feed Cleaning Kit that Solves
Problem 

PALO ALTO, Calif., Jan. 9, 1995 -- Hewlett-Packard Company is trying to
reach customers in Europe,
the United States and Canada who have DeskJet or DeskWriter printers that
may not consistently pick up
and feed paper into the printing mechanism. Only DeskJet 550C and 560C
printers, and DeskJet and
DeskWriter 520 and 510 (Europe only) printers produced between June 1993
and March 1994 are
affected. No DeskJet printers on dealers' shelves today have this problem. 

HP said it has developed an easy-to-use paper-feed cleaning kit to solve
the problem. The kit will be
available beginning January 16. The company will send the kit
automatically to all potentially affected
customers who sent in their registration cards before July 1994. The kit
is free, takes about 20 minutes
to use and should be needed only once or twice during the life of the printer. 

HP also has set up special toll-free numbers to handle customer calls on
this specific problem.
Customers who did not register their printers and want to request a free
paper-feed cleaning kit, or who
have questions about the cleaning process, should call HP at one of the
following toll-free numbers 

 
Country (Language)     Telephone#
==================    ===============
Austria               0660-6893
Belgium (Dutch)       0800-19426
Belgium (French)      0800-11287
Canada (English)      (800) 656-2324
Canada (French)       (800) 387-3867
Denmark               800-10457
Finland               0800-118042
France                0590-6541
Germany               0130-81-5079
Ireland               1800-209800
Italy                 1678-79404
Luxembourg            0800-2917
Netherlands           06-022-5831
Norway                800-11623
Portugal              05-055 3219
Spain                 900-983539
Sweden                020-792744
Switzerland (French)  155-4438
Switzerland (German)  155-2388
United Kingdom        0-800-387-125
USA                   (800) 656-2324
 
Alternate European   +353-1-459-0053 (*)
Alternate USA        +1 (510) 623-6357 (*)

Note: Numbers marked (*) are not toll-free and can be reached through an
international phone call. 

Only printers with serial numbers beginning with US3 through US43 are
expected to have the problem.
All of these units carry an industry- leading limited, three-year warranty. 

After customers receive the kit, they can restore roller traction easily
by inserting the kit's cleaning plate
into the paper tray, putting the accompanying diskette in the computer and
following some simple
instructions. The rollers rotate over Scotch-Brite abrasive patches; the
patches clean the rollers and
restore their ability to pick up paper. 

HP changed the rubber specifications on the rollers of some DeskJet
printers in June 1993. The
company since has found that this rubber sometimes loses its ability to
pick up and feed paper
consistently. A combination of use, humidity, paper dust and temperature
may cause the rollers over
time to become slick and to lose their ability to pick up paper. With the
discovery of the problem, HP
immediately switched back to the original rubber specifications. 



Scotch-Brite material is a product of 3M.