help: IIgs vs. modem!!

[crussell@cs.stanford.edu (Christopher Russell)]

Howdy folks.

I have some IIgs questions.

Are there any tricks to configuring a IIgs to use a modem?

My friend (3000 miles away unfortunately) just received a IIgs computer. 
He has the documentation, some system disks, a version of claris works and
a 1200 bps hayes compatible modem.

I don't know squat about a IIgs, but it is apparently a cross between a
mac and a apple II.  The software seems very macos like.

Anyway, my friend cannot get the IIgs to talk with the modem.  He has done
all the obvious things:  set the baud rate/comm settings in the "control
panel" and the communications portion of the claris software.  We tried
(me helping on the phone) both the printer and modem ports.  I was trying
to get him to the point where he could type "at" in his claris comm.
program and get an "OK" back -- but the thing just doesn't seem to want to
talk to the modem.  I am 99% sure he has the right cable, because the
package said mac/iigs modem cable.

Anyway... Anybody have any ideas?  

If somebody was really generous they could help my buddy over the phone --
he would call you (assuming in the US).  My friend is not a computer whiz,
but I have been able to help him with his old PC compatible over the
phone, but I have no idea what to tell him about this IIgs.

...Chris (chris@cs.stanford.edu)