Re: Problems with Applied Engineering....

[bsherman@mthvax.cs.miami.edu (Bob Sherman)]

In <1994Jan31.205557.26887@seas.smu.edu> volk@seas.smu.edu (Andrew Volk) writes:

>I know AE can be trouble, but this beats EVERYTHING!!!! I have a RamKeeper,
>under its 5-year warranty (only 2 years old), and it's refusing to charge
>its battery for some reason. AE says they don't have the parts to fix it,
>and so are in direct violation of their own warranty. I'm mad as hell about
>this, since I've spent $ on the RK, and AE has a specific legal responsibility
>to fix it. I'm at a loss for what to do, AE is being really frustrating about
>this. Can anyone help?????

Several thoughts come to mind. You could ask that they replace your broken
device with a new one or a rebuilt one that works, just because they do not
have the parts to fix yours, does not mean they do not have parts to fix
different problems on other ones. You could request that they exchange
your broken card for a full refund of your purchase price.

If they still appear to be unwilling to work something out, you could file
a complaint along with a request for help to the Better Business Bureau
in the city where they are located. You could also contact your local paper
Action Line or whatever it is called in your area. If all of the above
fails, then you could write letters to the editor of all publications
in the markets they serve and advertise in. You could also ask an
attorney friend to send them a letter full of legalese and threats
of action.

As a last resort, if nothing else works, you can purchase a frame for
the card, and get a little plaque made for the bottom that says something
like "my first bad business deal" and hang it in your den as a reminder
for the future years of your life. :-)

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